support center

Q. Why am I not able to buy Bouquets & Custom Gift Packs out Mumbai, Thane or Vashi?

Bouquets & Custom Gift Packs are fragile and requires careful handling. Shipping cost will be very high for such shipment hence, we only ship them locally.

Q. I am outside India, I need to buy from Occassions dry Fruit.

We are currently only shipping our products within India. If you have a specific requirements, please get in touch thru our contact

Q. I made a purchase, and my money got debited but I am yet to recieve a confirmation email or sms

We are extremely sorry for the inconvenience caused to you. you need not worry about the transaction. Incase the order came thru and you didn't recieve an intimation, our representative will call you on your registered number, to confirm your order, also you will get an email and sms from our banker "Axis Bank". In the event we did't recieve your payment, you should get a refund within 48 to 96 hours (2 to 4 Bank Working Days). Incase you don't recieve there after, please forward your transaction email or sms confirming transaction recieved from your bank. We will get back to you with a solution.

Q. What is the procedure for Returning Products?

Since we deal in food items, we have a strict no return and refund policy. Incase you have any complaints or recieved spoiled goods, please contact us immediately or incase the goods were damaged on transit, please click a photo of the package opened and email us. Please do not forget to mention your Order ID along with your email after which we will provide a resolution.

Q. Do you have a emailing list? How to subscribe or unsubscribe

When you register, we automatically add you to our mailing list so that you can to get offers, information and updates from Occasions Dry Fruit. Incase you want to opt out , visit your dashboard and click on "Manage Subscription". Similarly you can opt in at the same page.

Connect on whatsApp

+91 8686863742

(10am to 6pm - Monday to Saturday)

Call us

+91 22 2203 3324

(10am to 6pm - Monday to Saturday)

Email your query

[email protected]

(Please mention yoour Order No. or Payment Transaction No. along with screenshot)
Scroll to top